Your information will be held electronically and/ or in hard copy by Lannister Homes Limited, trading as Lannister Homes and The Property Knight. A company registered in England and Wales with company number 11196000 and whose registered office is located at Lannister Homes, Rutland House, 23-25 Friar Lane, Leicester, LE1 5QQ. VAT Registration number: 288 283 751
We collect information about you when you register with us, or use one of our services. We also collect information when you voluntarily complete customer surveys and provide feedback. Website information is collected using cookies (explained later).
We may collect and store the following kinds of personal data:
We may need to collect personal information by law, or under the terms of a contract we have with you. If you choose not to give us this information, it may delay or prevent us from meeting our obligations. It may also mean that we cannot perform the services needed to progress the sale, purchase or letting of a property.
We gather this information to allow us to process your registration, and appraisal or viewing booking that you make for a property. The relevant information is then used by us, our agents and sub-contractors to provide any services requested by you and to communicate with you on any matter relating to the provision of the service in general.
We also may use aggregate information and statistics for the purpose of monitoring website usage to help us develop our website and our services. We may provide such aggregate information to third parties, however the statistics will not include any information that can be used to identify an individual.
From time to time we may use your information for research and analysis purposes so that we can monitor and improve the services we provide. We, or our agent and sub-contractors, may contact you by post, email or telephone to ask you for your feedback and comments on our services.
Data from third parties we work with include:
Any data collection that is optional would be made clear at the point of collection.
We use various kinds of personal information, and group them together like this
In addition, we may use third party services to monitor your use of our website, including Google Analytics, a web analytics service provided by Google, Inc. This information allows us to track how many visitors we have, how often they visit and where they originated from. It also gives the ability to gather which terms were used when searching for properties.
We may also wish to provide you with information about special features of our website, or any other services or products we think may be of interest to you.
To provide our services to you we may share the personal information that you supply with several third parties:
|Estate Technical Solutions Ltd (t/a Etsos)||Anti-Money Laundering checks- sales and lettings|
|Energy Performance Certificates- sales and lettings|
|Homelet||Tenant referencing and right to rent checks- lettings only|
|Utili||Customer Relationship Management System where all data is stored and accessed- sales and lettings|
|Brief Your Market||Email marketing provider- sales and lettings|
|Iceberg Digital||Email marketing provider- sales and lettings|
|Tenant Shop Limited||Utility providers to assign utilities in to tenants names and offer utility and media packages that are available- lettings only|
|Utility Warehouse||Offer utility and media packages that are available- sales only|
|Search Mortgages||Financial verification to put offers forward, financial services to offer mortgage and insurance advice- sales and lettings|
|Ehouse Limited||Photography and Energy Performance services- sales and lettings|
|Property Tours.tv||Property Tours- sales and lettings|
|Edward Hands and Lewis||Conveyancing Services- sales only|
|Edward Hands and Lewis||Wills and Probate services- sales and lettings|
|Mobile Inventory Program Limited||Inventory suppliers- lettings only|
|Homelet||Insurance services- lettings only|
|Practical Car and Van Rental||Removal Services- sales and lettings|
|Mailchimp||Email and marketing services- sales and lettings|
All of our partners and suppliers have confirmed that they comply with the General Data Protection Regulations when holding and handling your data, and where applicable are registered with the Information Commissioners Office.
Unless otherwise defined under section 12, all personal data shared with third parties is stored and processed in the UK or EU.
Lannister Homes will not share your information for marketing purposes with outside companies without your permission.
If you have consented to receive marketing, you may opt out at any time. You have a right at any time to stop us contacting you for marketing purposes, or from giving your information to carefully selected businesses.
If you no longer wish to be contacted for marketing purposes, please contact us at firstname.lastname@example.org or email@example.com or write to us: Lannister Homes, Privacy Team, Rutland House, 23-25 Friar Lane, Leicester, LE1 5QQ
We do no sell, rent or trade any of your personal data.
We will not, without your consent, disclose or supply your personal data to any third party for the purpose of their, or any other third party’s, direct marketing.
All personal data is stored securely in accordance with the EU General Data Protection Regulation (Regulation(EU) 2016/679).
Where Lannister Homes acts as the controller of personal data, we will ensure that necessary and adequate safeguards (e.g. encryption) are in place to prevent unauthorised access, loss, misuse, or alteration of your personal data.
Where data is stored on paper or forms, all personal data is locked away when not in use, and disposed of securely after use either using document shredders or third-party disposal organisations who have been contracted to dispose of documents appropriately.
Where data is stored electronically, we store all personal information on secured servers with relevant access and firewall controls.
Any personal data sent to us, either in writing or email, may be insecure in transit and we cannot guarantee its delivery.
Where you use a password to access any service provided by Lannister Homes this must be kept confidential and not disclosed to anyone else. Lannister Homes will not ask you for your password.
How long we retain your information
The following criteria are used to determine data retention periods for your personal data (whether or not you become a customer):
Within our business activities there are some legal requirements which apply to the retention of personal data: the minimum regulation period is 12 months and the maximum retention period is 7 years from the date the transaction concluded.
Your rights as a user of our website
As a user you have the following rights (noting that these rights don’t apply in all circumstances):
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
For further information visit www.aboutcookies.org or www.allaboutcookies.org
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.
Your personal data is provided for the purpose of selling or purchasing a property letting or being a tenant of a property, conveyancing, financial services, surveying services, emotional wellbeing services or home improvement services as agreed under the terms of an agreement we have agreed between you and us.
However, Lannister Homes would like to support you throughout the entire process by offering you additional relevant and related services, and keep you informed about all Lannister Homes services (marketing) which you can elect to, or decline from, receiving,
You have the right to, at any time, to ask us not to process your personal data for marketing purposes and any additional services that you have consented to receive.
You can opt-out of receiving any of these services and communications simply by clicking the unsubscribe link on any emails you receive or contacting any of our offices.
All complaints will be handled under our complaints policy which can be found on our website or emailed to you upon request